ServiceNow to Acquire Loom Systems

Loom has raised $16 million to date led by JVP, along with investments from Meron Capital, Global Brain, and Flint Capital.

ServiceNow, the American Cloud Computing Company has acquired Loom Systems, an Israel-based AIOps company, a part of JVP’s Portfolio. The transaction will extend ServiceNow’s AIOps capabilities, giving customers deeper insights into their digital operations so they can prevent and fix IT issues at scale before they become problems.

Loom Systems was founded in 2015, by CEO Gabby Menachem, CTO Ronny Lehmann and Vice President of Product Dror Mann. The company has raised $16 million to date led by JVP, along with investments from Meron Capital, Global Brain, and Flint Capital. The company today is made up of 30 employees based out of Tel Aviv, San Francisco and JVP’s International Cyber Center in New York City.

ServiceNow, a publicly traded company valued at $60 billion, is a leading digital workflow company that is making the world of work, work better for people. Their cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

JVP Founder and Chairman Erel Margalit: “We congratulate Loom Systems Founders and the Team for this great success. The acquisition of Loom Systems by ServiceNow, a leading digital workflow company, reinforces the quality of the technology that Loom Systems has created in such a short time. Israeli technology is the frontrunner of world in AI technology, and by supporting these companies, more and more Israeli start-ups can continue scaling and integrating into global markets.”

JVP General Partner, Yoav Tzruya, Loom Systems Board Member: “We partnered with Gabby, Dror and Ronny early on, having identified the team’s excellence and the unique technology they were developing. We quickly focused on the IT AIOps category, proving the value in automating IT resiliency and response. We are sure ServiceNow is going to be able to realize our joint vision on a global scale, and we look forward to continue our partnership with them and the founders.”

About Loom Systems
Loom Systems’ AIOps solution predicts and solves IT incidents in enterprises undergoing digital transformation or cloud migration. Sophie, the technology behind Loom’s AIOps platform, proactively detects IT incidents, alerts IT teams before issues impact customers, and enriches alerts with insights and resolutions in plain English. Learn more by visiting www.loomsystems.com and following @Loom_Systems on Twitter.

About Jerusalem Venture Partners (JVP):
Jerusalem Venture Partners (JVP), was founded and led by Dr. Erel Margalit, is an internationally renowned venture capital fund and one of the leading cyber security investors out of Israel.

JVP has to date raised $1.4 billion across 9 funds, and has been listed numerous times by Preqin, and other rankings, as one of the top-ten consistently performing VC firms worldwide. JVP has built over 140 companies, leveraging a broad network of partners and market expertise to help companies become global market leaders. JVP has been chosen by Ney York City and EDC to lead the cyber security cyber huh in NYC and leads the cyber national center in Beer Sheva.

Among the pioneering firms of the Israeli venture capital industry, JVP has been instrumental in building some of the largest companies out of Israel, facilitating 12 Initial Public Offerings on NASDAQ including CyberArk Software (NASDAQ: CYBR, $4.7 billion mkt. cap.), QLIK Technologies (NASDAQ: QLIK, then $4 billion mkt. cap.) and Cogent Communications (NASDAQ: CCOI, $3 billion mkt. cap.) and more https://jvpvc.com/

About ServiceNow:

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.

© 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, NOW, NOW Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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Our mission

Jerusalem Venture Partners™ is a leading international Fund with strong presence in Israel and New York. For the past 30 years, JVP has been instrumental in building some of Israel’s international category leaders, scaling them to North America, Europe and Asia, with significant ownership positions. JVP invests early, taking large positions on a low-cost basis, and then invests in the companies again, to maintain and increase its position, with leading third party international Funds.

A Defining Moment for Cybersecurity, for JVP, and for Israel/US Cooperation: CyberArk’s $25B Merger with Palo Alto Networks

Last week marked a moment of both pride and reflection for all of us at JVP. The announcement of CyberArk’s $25 billion acquisition by Palo Alto Networks is not just a landmark deal in the cybersecurity landscape—it’s a powerful validation of the JVP Way, our approach to company building that continues to define our firm today.

While we are no longer CyberArk shareholders, having exited our position a few years after its IPO, we were proud to have been CyberArk’s leading and largest shareholder from its early days to several years after it became a public company and its emergence as an international category leader. While I was Chairman of the company, we partnered closely with the founders during the most formative years of its journey. Back in 2011, when many investors were ready to sell the company for $120 million, JVP chose to reinvest and increased our position to 47%, buying out early shareholders, bringing in Goldman Sachs as an equity investment partner, and partnering with management to lay the foundation for a strong international expansion. That pivotal moment gave the company the opportunity to scale into a true global market leader.

CyberArk has always been ahead of the curve—pioneering insider threat protection, secrets management, machine-to-machine authentication, and most recently, preparing the world for secure Agentic-AI infrastructure. Its merger with Palo Alto Networks positions it to lead the AI era with a fully integrated, end-to-end security platform.

We invite you to revisit JVP’s unique role in CyberArk’s growth in this Forbes feature, Reuters press, and from CyberArk’s newsroom.

This milestone is a reminder that JVP’s tried and true approach – invest, reinvest, roll up our sleeves, and work diligently alongside founders and management teams to build category leading global companies – works. The JVP Way, developed over 30 years, is what enables JVP to build companies that lead and transform industries to the benefit of our investors.

Today, we continue to apply the same methodology to our current portfolio with company after company surpassing the $100 million revenue threshold, with JVP owning 40% or more, as they too become category-leading international businesses.